Frequently Asked Questions


Frequently Asked Questions


We are always happy to discuss any concerns or issues you have regarding booking an appointment on the phone or by email before you book. Some common questions are answered below, but if you would like to ask us about anything more specific to your condition, then just give us a call.

What type of conditions can Physiotherapy help with?

Common conditions treated include back pain, neck pain, sprains, strains, arthritis, tendonopathies, workplace and sports injuries, postural problems and reduced mobility. Rehabilitation after surgery is also offered.

What qualifications do Physiotherapists have?

All our physiotherapists are qualified to minimum Bsc Hons level and are registered with both the Chartered Society of Physiotherapists and the Health Professional Council. Please see About Us for individual specialisms and qualifications.

Do I need to see a doctor first?

No. Unless you are funding your treatment by health insurance, and they require a referral letter, then you do not need to see a doctor first.

What do I need to bring to the appointment?

It is advisable that you wear loose clothing to your appointment, and bring a pair of shorts. It may be necessary for the physiotherapist to ask you to remove your top layer of clothing, so a sports bra for females is advisable. Please bring a list of any current medications you are on. If you are attending for Pilates then loose clothing (gym wear) is advisable.

What happens in my first appointment?

The Physiotherapist will begin by taking a detailed history regarding your pain or dysfunction and your medical history. Following this the Physiotherapist will conduct a physical examination to assess your posture, strength, range of movement and how your tissues feel. Your Physiotherapist will then discuss the findings and you will come up with a plan together for your treatment, and home exercise programme where relevant.

How long does a Physiotherapy appointment last?

Your initial assessment will last an hour, and follow up treatments will last 45/30 mins.

How long does a Pilates session last?

For 1:1 Pilates sessions your appointment will last 60 mins, with follow up assessment 45 mins.

I am not sure whether I should come for Pilates or Physiotherapy?

Because all of our Physiotherapists are Pilates trained, we can be flexible about how we treat you, and can treat the problem with a combination of Physiotherapy treatment and Pilates exercises. If you are unsure which service to book for your initial appointment then please get in touch an give us a little more information and we can advise you.

How many treatments will I need?

This very much depends on your condition. However your Physiotherapist will keep you fully informed about the plan for treatment throughout, and this can be guided by you. Each individual response to treatment will vary.

I have Health Insurance, can I use this to pay for my treatment?

Please let us know which Medical Insurance Provider you have your policy with on booking and we can make sure everything is on order prior to your assessment.

What is the policy for missed or cancelled appointments?

Cancellations made on the day of your appointment will be charged the full amount. Cancellations made the day before the appointment will be charged £20.

Where can I park?

There is a car park at the Merchants Golf Club which you can use.

Book your appointment today!

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Covid-19 Update

We are putting all necessary measures into place so you can be safe in classes and in clinic. Click here to read our document about returning to live classes