Privacy Policy

Physio Plus is committed to protecting your privacy. Our privacy policy indicates to you what information we collect about you and how we use it. By using our services in any capacity, you agree to the collection and use of information in accordance with this policy. We use your Personal Information to provide and improve our services to you.

Computer browsing information –Log data:

We do not store any of your browsing history when you are viewing our website. However, we may use third-party services such as Google Analytics that collect, monitor and analyse this type of information to increase our responsiveness to your needs. For further information on these third party providers privacy policy please visit their website directly.

Website/App or Mindbody login and registering:

If you log in and register on the Physio Plus website/app or MINDBODY online booking site, we will then MINDBODY Online secure servers will store your personal details. These servers are Protected by a Privacy Shield. We do not record your password or login details.

We do not store or record your CC information unless you request it.

Purchases on our website:

We intermittently open “Pop-up shops” in order to sell Pilates equipment online. To purchase this, you will log in or register with our Physio Plus Website, app or Mindbody ONLINE booking site, and your personal details will be stored by MINDBODY Online secure servers. These servers are Protected by a Privacy Shield. We do not record your password or login details.

We do not store or record your CC information unless you request it.

Health Questionnaires

We will collect important information about your health prior to your attendance in our classes so that we can ensure your safety in class. This information is held by SURVEYMONKEY and is protected by a privacy shield. Thus, information will be shared only with the instructors who will be teaching your classes and not with any third party. Should you wish your details to be removed at any time, please email us on [email protected]

Information Collection and how we use it:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This personal information may include but is not limited to, your email address, name, phone number, postal address or other contact information.

Third-Party Service Providers:

We may employ third-party companies and/or individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Website Links:

Our website Service may contain links to other sites that we do not operate. If you click on a third-party link, you will be directed to that third party’s site and, therefore, their relevant privacy policy.

Marketing Opt-in:

If you have to attend for treatment at Physio Plus, you will have the option to manually opt in to receive marketing emails. If you register to attend a Class, you will have the option on registration to opt in to receive marketing materials. You can opt out of this at any time by contacting [email protected].

Should you opt in to receiving marketing material from us, then this will be distributed by Constant Contact. If at any time you decide you no longer wish to receive those emails, then you can unsubscribe at any time or email [email protected]

Auto Email Opt-In (Operational Emails/notifications):

Upon registration through the Physio Plus website, APP or MINDBODY online website, you will be automatically opted in to receive operational emails about your class (i.e. auto emails which provide receipts of purchases, class reminders etc.). You can opt out of receiving those emails at any time.

Web-based request forms:

When you fill out the forms on our website (, we do not store the data you send us.

Clinic forms:

When you visit Physio Plus, you will fill out a standardised registration form. This form will collect the following details;

  • Name
  • Address
  • Date of Birth
  • Telephone Number
  • Email address
  • GP details
  • Private medical Insurance (PMI) details (if applicable).

The details will then be inputted into TM3, our secure, hosted clinical management software, where your clinical records will be stored.

The purpose of this information is to allow your clinician to ensure they manage your case with the relevant due care and consideration for your age, your requirements and your program.

The PMI details are used to bill your insurer as appropriate or to communicate directly with them if appropriate. None of your information is passed to a third party unless under your explicit consent to release details.

Your PMI may ask for reports of your sessions, but this will only occur with your consent.

You may request us to write a letter to a school, a consultant or another person of interest to you. In doing so, we will use your name, DOB and relevant medical details on that letter.

You will also receive a copy of the letter should you so choose.

You will be sent an SMS reminder before your appointment, and your email and phone number will be used to send you exercise programmes and in relation to your appointments.

Lawful disclosure:

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction. We will also disclose your information if we believe that lawful disclosure is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.


The protection of your personal information is vitally important to us. We will strive to protect your Personal Information by all means reasonably required by us to do so. However, as no form of data transmission is 100% reliable, we cannot guarantee its absolute security. Therefore, we make no warranties as to the level of security afforded to your data. We will, however, always act in accordance with the relevant UK and EU legislation.

Children’s Policy:

We will only collect information about children if they have visited us at Physio Plus for treatment with a parent or guardian present. This will be stored securely on TM3.

Changes to Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Further Information:

If you have any further questions regarding our privacy policy, please contact us directly.

About this cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy. You can at any time change or withdraw your consent from the Cookie Declaration on our website Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy. Your consent applies to the following domains:

What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely. Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement. Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well. Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms. Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

The below list details the cookies used in our website.

__cf_bmThis cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
_gaThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gatThis cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.
_gidInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
cookielawinfo-checkbox-advertisementSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Advertisement” category .
cookielawinfo-checkbox-analyticsSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Analytics” category .
cookielawinfo-checkbox-functionalThe cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category “Functional”.
cookielawinfo-checkbox-necessarySet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Necessary” category .
cookielawinfo-checkbox-non-necessarySet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the “Non-necessary” category .
cookielawinfo-checkbox-othersSet by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category “Others”.
cookielawinfo-checkbox-performanceSet by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category “Performance”.
CookieLawInfoConsentRecords the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
elementorThis cookie is used by the website’s WordPress theme. It allows the website owner to implement or change the website’s content in real-time.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit,

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Covid-19 Update

We are putting all necessary measures into place so you can be safe in classes and in clinic. Click here to read our document about returning to live classes